YOUR RESERVATION
When you make an online booking at the Restaurant of your choice you are entering into a direct contract with that Restaurant.
Are large groups required to pay a deposit in advance?
For group bookings (8 or more), you will be required to secure your reservation. Please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation, we reserve the right to charge your card £5 per person for ‘no show’.
Are online or telephone reservations limited?
Panda Mami accepts a limited number of reservations because we welcome walk-ins at any time.
Can customers visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends and during bank holidays, but we do our best to accommodate our customers on a first come, first served basis. Sadly, some customers may be disappointed by the wait and we apologies for that but cannot guarantee a table at busy times. We therefore ask large groups, or those attending for a special occasion, to book in advance to avoid disappointment.
Are you getting a ‘no availability’ message?
Please give the restaurant a call as we may still have space available.
Can you make a reservation by telephone?
Yes of course you can. However, our telephone lines are extremely busy and we cannot guarantee that you are able to get through immediately. Alternatively, please attend the restaurant in person but make sure that you obtain a booking confirmation receipt when doing so, as proof of your booking.
Can I make a same-day online reservation?
Yes, We accept same day reservations.
When is my reservation confirmed?
When you use the online System to place a booking at the Restaurant, you are making an offer to the individual Restaurant to accept your booking. Your booking is not complete and legally binding with the Restaurant until such time as you have received a confirmatory email or booking confirmation receipt from the restaurant accepting your booking details. In order to make any reservation using our Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a table at the Restaurant means you have to pay the Restaurant, usually at the end of your meal. Panda Mami management reserve the right to require customers to pay for their meal before being seated.
PAYMENT
Can I pay Cash for my bill?
Yes. We accept both card and cash payments.
Can I separate my bill?
For group bookings of 6 or more, we are unable to provide separate billing. Kindly ensure that the entire group makes payment together at the same time.
CANCELLATION AND REFUNDS
Can I cancel my reservation?
If you wish to cancel your booking, please click on “cancel my booking” in your confirmation e-mail. Alternatively, you can call the restaurant and cancel the booking over the phone.
Can the restaurant cancel your reservation?
We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the System if we believe that you are misusing the System or if you are in breach of these User Terms.
TIMINGS
How long is my reservation?
We operate a maximum 1 hour 30 minutes seating policy. During our busy sessions (generally Friday, Saturday, Bank Holidays and special occasions such as Christmas, Valentine’s Day, Mother’s and Father’s day) this may be reduced at the restaurant manager’s discretion.
When does my reservation begin?
Time begins from the agreed reservation time and is regardless of the time of arrival. Please therefore ensure that you arrive in plenty of time. If you are a large group, we suggest that all guests arrive at least 5 minutes before your reservation time. Failure to attend the Restaurant at the reserved time will result in your deposit being treated as a “no-show” fee by the Restaurant. When the Restaurant is busy, management reserve the right to seat you once the majority of your guests have arrived to minimise the risk of your party not being able to finish your meal within the allotted time. The Manager cannot extend the time allocation during busy periods.
When does cooking cease?
Live Cooking ceases 30 minutes prior to closing time. And the food on the banquet will cease to be replenished after this time. However, the Manager will try to accommodate any reasonable request made by a late-comer 30 minutes prior to closing, if staff are available.
When are the dishes removed from the counters?
The staff will begin to remove the remaining dishes 30 minutes prior to closing. Please therefore ensure that you have chosen all your dishes, including desserts, prior to this time.
CHILDREN
What is the height limit for children?
Children under 140cm in height will be charged the kids price. There is a height guide in the restaurant to confirm that the guest is entitled to the discount rate. The Manager’s decision will be final. Please do include any children in your total covers when you book, and let us know if your booking requires high chairs or buggy space (so we can try to arrange a suitable table).
Is there a minimum charge for infants?
We define infants as those children under the age of 3 years. Babies and infants that are not eating within our restaurant will not be charged. We are unable to provide baby food and unable to heat baby food or milk bottles. However, if required, we can bring you a bowl of hot water to your table so that you can heat up your baby food or milk bottles yourself.
LIVE COOKING
How fresh is our food?
Our chefs prepare our food from scratch and try to offer a variety of mouth-watering dishes through a choice of seasonal ingredients. We cannot therefore guarantee serving any particular dish at any time. However, if you cannot find the particular dish that you like, please feel free to ask if it is available. Our staff are always willing to try to help.
Which Live Cooking Stations do you have?
Please note that not all Live Cooking Stations operate throughout the whole day. If it is really important to you to have a particular Live Cooking style, then please check first with the restaurant.
SPECIAL DIETARY REQUIREMENTS
I have an allergy, what should I do?
All our restaurants have allergen labels clearly displayed next to the dishes. Ingredients used in the dishes can be manufactured in factories which handle other allergens. For this reason, and due to the very nature of our business, allergen traces may be present in the dishes.
I am a vegan / vegetarian, do you offer dishes suitable for me?
If you’re vegan or vegetarian we offer a wide range of vegetarian dishes. Panda Mami are not vegetarian restaurants and do not imply in any literature that we are.
Do you serve Halal meat?
We are not a halal restaurant and we do not hold a halal certification. However, some of our specialist chefs like to source halal meat and will use this in their dishes. You should therefore check direct with the individual chefs.
LOST AND FOUND PROPERTY
What happens if I lose or have my property stolen in your restaurants?
Panda Mami cannot accept any responsibility for any items lost, damaged or stolen on these premises.
Do you have cloakrooms in your restaurants?
We do not have cloakrooms and cannot look after your valuables for you. We therefore ask our customers not to leave their valuables unattended whilst they are perusing and choosing from the extensive selection of cuisine on offer.
What happens if any of my property is damaged?
Customers are reminded not to leave their mobile phones and other electronic devices on the table since Panda Mami do not accept any liability for any damage as a result of spillages on electronic equipment or valuables.
What happens to lost property?
We do our best to try to return items left on our premises to the rightful owner within 7 days. We cannot guarantee to keep items for longer than this. We will dispose of any remaining items in an environmentally friendly manner where possible. This includes donations to registered charities.